It could have been a disaster. I worked all the possibilities out in my mind this morning when my knitting bag snapped & hit the driveway. Thankfully the parents driveway it at a rather sharp incline so it didn’t fall far. The bag itself hitting the ground wouldn’t normally matter, but in this instance it desided that it was going to take my camera with it (completely tangled in my telephoto lens). Both camera & lens landed softly on top of the bag or else I would be irrate.

I’ve had this bag about 2 weeks. There is probably only one thing I don’t like about it & that’s that the lobster clasps like to randomly come undone, but I think Matt has fixed that for the most part.

This morning the entire ring that the lobster clasp clipped to ripped off the hardware. I thought about all the possible actions I could take & what would happen. I could bring it back to Anacapa Fine Yarns to return it, or replace it, but I like this color & I didn’t want to really deal with that.  I love that store & I hate the thought of having to return something this expensive to the store So I wrote the company who makes these bags an email expressing my dismay at what happened and asking if I could return it for repair.

In less than an hour they had replied stating that they were also upset that this happened & that of course they would repair it instantly & are currently sending me a shipping label to send them the bag.

I feel extremely accomplished & satisfied with the results.  If you are ever contemplating buying from Offhand Designs I completely recomend it. They are fantastic & deffinately back up their products.